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Returns & Refunds

Force Majeure
TrustFord or Ford Retail shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. 

Damaged or Incomplete Goods
Should your goods arrive damaged or incomplete or if we have sent you an item other than the one you ordered please email us at normantonparts@trustford.co.uk and our help-desk will arrange for the damaged goods to be picked up and replacement items delivered. You must inform us that you have received incomplete, incorrect or damaged items within seven days of delivery. You will not be charged for delivery of the replacement items and if you require a refund instead of replacement goods we will also refund your original delivery charge. 

If you wish to return goods that you have ordered from TrustFord you must inform us by emailing your "Customer Order Number", "Part Reference" number from your invoice and a daytime telephone number to normantonparts@trusford.co.uk within seven days of delivery of the goods. Our Returns Department will provide you with details on how to proceed.

It is your responsibility to return the goods to us and cancellation shall not be effective until the goods are received back by us.

We will arrange for the goods to be picked up from you and returned to us by our delivery agent. There will be a carriage charge per package and you will be informed of this charge before confirming your return method. The goods must be received by us within 28 days of delivery to you.

The returned goods must be in a resalable state and any goods or accessories that originally accompanied the returned product must also be returned. The goods should also be returned with their original box, packing and accessories.

When we receive the returned goods we will refund your credit or debit card for the cost of the returned goods and the initial delivery charge less the agreed return carriage cost.

This returns policy does not affect your legal rights. 

Cancellation of Orders 
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. To cancel an order please email us at normantonparts@trustford.co.uk.